Your Customer's Online, Interactive Gateway To Your Stores
Give your customers an unforgettable experience online, gain their loyalty, reduce costs through streamlined customer service and increase your profitability with VIC WBM. From online loyalty account management, coupons and offers, true e-commerce online ordering and customer engagement tools, even bringing together your other vendors under one umbrella, VIC WBM is the integration point of online exposure to your customers.
VIC WBM is a web manager that transforms your website into a customer engagement platform. Keep your customers coming back to your site to:
- Review your digital circular and inserts and then create their own shopping lists that they can view anywhere
- Manage their loyalty account, view their savings and points, even load digital coupons and offers to their loyalty cards
- Find recipes, plan meals and add the ingredients to their shopping lists
- Join clubs such as fuel saver, baby, birthday, etc.
- Order floral arrangements, deli platters, cakes and bakery items or any in-store item, even custom items. Pay online or in the store for pickup or delivery
- Integrates with your loyalty systems and point of sale (POS) for real time complete loyalty account management, new applications and updates.
- Provides loyalty services even if you do not currently have a loyalty program.
Ordering & Shopping Lists
- Shopping list functionality and workflow automation starting with an order being placed online, received by store clerk, and then an automated customer notification for simple products or complex ones (build a cake, deli sandwich etc.)
- Customers can easily customize and order products for in-store pick-up or delivery
- Universal shopping list with items to order from the circular/insert or even other content such as recipes
Inserts & Circulars
- Easily and efficiently build, edit or import online interactive circulars and inserts that integrate with shopping lists and virtual aisles (No more timely and costly cutting and pasting your printed circular to create your digital one!)
- Integrates with VIC PTM that automates the production of your inserts and circulars, from production to the web.
Coupons & Content
- Smart integration to external content such as coupons and store specific special offers
- Visitor aware content to present specific offers and advertising based on past shopping history or even their location
Marketing & Customer Service
- Easily integrates with email, text/sms and voice, through VIC CTM, for marketing and customer service from promotions, events, to store openings or for even store employees to notify a customer when an order is ready
- Customer service and contact request tracking
- Smart Store locators with Circular/Insert integration
- Permission based employee access for customer service or for store managers to update store locator information
- Smart ad serving with banner ads delivered to specific visitors depending on demographics, purchase history and/or location
- Follow-me widgets and toolbars for customer login and shopping carts/lists for integration with other web sites
- Complete Digital Asset Management capabilities, with one click access to hundreds of thousands of stock images to include on your pages
- Integration with external data sources and social media - such as Facebook and Twitter
- Retail specific Content Management System (CMS)
- Customer club and program management, such as education and community programs, baby and kid clubs, with real-time integration with your systems
- Device aware, so your customers will have an enhanced shopping experience no matter where they are and what device they use to access your web site